‘The IT behind the Department for Work and Pensions (DWP) flagship welfare programme is “completely unworkable, badly designed, and already out of date”, according to a jobcentre employee, who was speaking to Channel 4′s Dispatches.
The Universal Credit project, which aims to merge six benefits into a single monthly payment, has been troubled since its inception, with constant delays and MPs insisting that it will write off at least £140m.
According to the Guardian, the whistleblower claimed that the IT works for single claimants that are straightforward cases, but that more complex claims have to be completed manually.’
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