The CEO of Starbucks has been forced to quit as stockholders at the coffee giant pushed him out following his failed liberal policy of hiring 10,000 refugees.
Howard Schultz believed he could impose a policy that prioritized the hiring 10,000 refugees over ordinary hard-working Americans, deliberately neglecting his responsibilities to the company’s shareholders.
The move was made in response to Trump’s travel ban, with Schultz gleefully vowing to hire thousands of undocumented migrants and refugees in order to spite Trump.
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Daily Mail reports:
Afterwards, consumer perception levels took a hit as measured by YouGov BrandIndex’s Buzz score, falling by two-thirds between January 29 and February 13.
In the announcement that he was stepping down, Schultz said he ‘will shift his focus to innovation, design and development of Starbucks Reserve® Roasteries around the world, expansion of the Starbucks Reserve® retail store format and the company’s social impact initiatives’ and ‘focus on Starbucks next wave of retail innovation.’
Schultz has always been vocal about the need for greater sensitivity in balancing profit margins while advancing socio-economic conscientiousness.
He was also a public Clinton supporter and prominent Democrat, and even considered as a running mate for the Democratic nominee at one point.
Schultz in a letter to employees said the promise of the American Dream was ‘being called into question’ and that ‘the civility and human rights we have all taken for granted for so long are under attack.’
The YouGov consumer survery also noted that the data around this boycott is different because both the measures of consumers’ sentiment towards companies and their willingness to purchase from those brands are declining.
At the time, analysts at Credit Suisse said the coffee giant’s move had a negative impact on recent sales, but Starbucks vehemently disputed this and issued their own statement on March 10 to that effect..
Matt Ryan, chief strategy officer for Starbucks, said in a statement: ‘Over the past week, there has been misinformation widely disseminated in the market about our brand, and stakeholders need the facts.
‘The following note came from the president of Kantar Millward Brown – our long-term partner in providing brand and consumer equity research – clarifying current Starbucks brand perception. Reports suggesting anything other than this should be viewed skeptically and do not reflect the customer satisfaction and perception trends we are seeing so far in 2017.’
‘In fact, in February 2017—after the announcement—we did not observe any substantive impact on Customer Consideration, Future Visitation Intent or Brand Perceptions or any other key performance metrics for the Starbucks brand.’
Schultz, with an estimated net worth of $3.1billion, will remain at Starbucks as executive chairman and will focus on strengthening the company’s high-end coffee shops.
Schultz will be replaced as CEO by Kevin Johnson, Starbucks’ chief operating officer, on April 3, 2017, The Seattle Times reported.
The self-made billionaire bought and turned the Seattle-based business from a fledgling company with four stores to a massive chain with 25,000 franchises worldwide.
Starbucks is estimated to be worth $85billion, according to Forbes. Its share price has taken a hit since Schultz’s refugee comments, but has risen in the past week to 55.78 USD.
Prior to the comments, 30 per cent of consumers said they would consider buying from Starbucks next time they made a coffee purchase. However, now that number fell to 26 per cent, according to a YouGov spokesman.
‘Consumer perception dropped almost immediately,’ said YouGov BrandIndex CEO Ted Marzilli, who added that the statistically significant drop in purchase consideration data showed that consumers became less keen to buy from Starbucks.
‘That would indicate the announcement has had a negative impact on Starbucks, and might indicate a negative impact on sales in the near term,’ he said.
‘We’re not just here to raise the stock price,’ he told Forbes in March of 2016. ‘What can we do to use our strength for social good?’
As CEO, he offered to subsidize tuition for baristas looking to get their degrees online. He also spearheaded the move to place Starbucks franchises on military bases in order as a way to provide jobs for veterans and soldiers’ spouses.
During the recent election campaign, speculation was rampant that Schultz was considered as a possible running mate on the Democratic ticket.
Schultz, who said he was a ‘lifelong’ Democrat, wrongly predicted that Clinton would take the White House.
On the morning after the election, Schultz penned a note to his employees saying he was ‘stunned’ by Donald Trump’s victory.
‘We cannot know what the precise impact will be on our country and the rest of the world,’ Schultz wrote.
‘I am hopeful that we will overcome the vitriol and division of this unprecedented election season.’
